1. When using our website you agree
- Not to do anything that will or may interfere, damage or disrupt the function of the website or any material contained on it.
- Not to make any false, fraudulent or unauthorised requests for bookings, reservations or quotations for services supplied by us.
- Not to do anything that is unlawful or which may cause a liability to us.
2. Permission to Use:
- You are only permitted to use the content of this website for your personnel use and may not distribute or reproduce any part for commercial purposes.
- There are many Links to other websites from our website, however they are not controlled by us and we are not responsible for any offence, damage or loss caused by them however this may occur.
- You waive any and all claims against BJS Executive Cars regarding any material contained in any links on our website.
3. Terms of Sale:
- We reserve the right to change, increase or decrease our prices or services. Without notice except for any pre-bookings or quotations already given.
- We accept no responsibility for delays however these may be caused.
- Any passenger who is sick or soils the car in any way will be charged a valet fee of �120.00 + vat in addition to any journey charge.
- Any damage to the vehicle caused by the client will be charged in full for any repairs that may need to be carried out.
- We reserve the right to charge the passenger or client for a no show.(�no show� meaning the passenger has failed to turn up for the booked journey for whatever reason)
- For airport meets, from the landing time if the client has not made contact within 1 hour for domestic & European flights and 1 � hours for international flights this will be considered to be a �no show� and therefore the client will be charged for the journey in full. The driver will be requested to pull away unless the passenger has made contact.
- Surcharges may be charged for public holidays, such as Christmas, Boxing and New Years day.
- We reserve the right to charge for the journey in full, unless a cancellation has been received at least 24 hours before the (pick up) time excluding weekends (e.g. cancelation for a Monday 17:00 must be received by previous Friday 17:00) however we will take a fair and common sense view of the circumstances due to cancellation.
4. Luggage:
We are not liable for any excess luggage that you may have, please advise us of any large items such as skies, golf clubs, large equipment or larger than average cases or even more than 1 piece of luggage per passenger so that an appropriate vehicle can be dispatched.
We accept no responsibility or liability for any loss or damage to client�s property or luggage whilst in the vehicles.
5. Child Safety:
In view of the recent law changes regarding children travelling in vehicles, it is the responsibility of the client to supply the correct child seat or booster cushion for the journey, although a basic Baby or booster seat can be supplied upon request subject to availability.
6. Refund Policy
In the unlikely event of any claim against us for any services we provide our liability will be limited to a refund not to exceed the cost of the journey.
7. Privacy and Use of Data Policy
We are committed to protecting the privacy of our customers. We will only use the information we collect for bookings and any related matters with regards to the journey you have booked.
Under no circumstances will your email or any personal data be forwarded to any third parties unless it is related to the booking or journey.
8. Credit Card Payments & Security
All credit or debit card payments by phone are collected by Elavon Merchant Services a well established and recognised collector.
You can also pay online with your credit/debit card or via PayPal.
9. Special Circumstances
In order to keep a high level of customer satisfaction BJS Executive Cars under certain circumstances such as mishaps or busy periods reserve the right to send an alternative vehicle and /or use another company or operator to cover a journey.
10. Disclaimer
It is not possible to do more than give a general impression or description of the range, quality and variety of services, which we have to offer. The artist`s impressions, photographs, text, diagrams and information are included for guidance only. We operate a policy of continuous product development so there may be differences between material and services offered.
11. E- Mail Response Times
We aim to respond to your emails within 20 minutes however at busy times, weekends and depending on what time we receive email we will aim to respond within 24 hours maximum.
12. Quick Quote System
The best quote! system aims to give you a price quotation within 20
minutes. For booking procedures visit make a booking page on the website.
13. Payments
We always require credit or debit card details to hold your booking even if you wish to pay by cash unless you pay via PayPal, hold an account with us or have prior arrangement. Please visit the make a booking page on our website to pay online.
14. Waiting Time Charges
Waiting times can be flexible subject to account holders, fixed price jobs or prior arrangement however the default postion is the first 10 minutes free and then we charge at 15 minute blocks whichever comes first to the nearest 15 minutes e.g. (If the client is 20 minutes late we will charge for 15 minutes, if they are 25 minutes late we will charge for 30 minutes etc).
15. Airport Pick-Up Options
Option 1:Call once you have landed and our driver will meet you outside the terminal at the drop off zone (no extra cost to you).
Option 2: Request a time after landing (e.g. 30mins) and our driver will meet you in the terminal with a name board 30 minutes after the plane has landed but you will have to pay the car park charges (will cost you £5.29).
Option 3: Meet & greet service in the terminal (includes 1 hour wait after plane has landed and car park charges). You will be greeted by our driver with a name board and assisted to your car (will cost you £23.50).
16. Airport Meeting Points (Please look out for your name board)Heathrow
Terminal 1 Domestic UK Flights -meet your driver as you walk out into arrivals.
Terminal 1 International Flights -meet your driver as you walk out by the barriers.
Terminal 2 -meet your driver as walk out by the barriers or if very busy by the info desk.
Terminal 3 - as you enter the arrivals hall walk directly straight ahead for 20 mtrs, meet your driver by the Bureau de change ahead of you.
Terminal 4 - as you enter the arrivals hall walk 20 mtrs towards right, meet your driver by the car rental desks.
Terminal 5 Domestic Arrivals - As you enter the arrivals hall, meet your driver by the barrier (approx 3 mtrs)
Terminal 5 International Arrivals - there are 2 exits in T5 for either exit you will see Costa Coffee in front of you, walk towards left until you come to a large orange pillar and a long orange banner hanging from the roof (with meeting point south written on it) approx 10 or 30 mtrs (depending on exit?)
Gatwick
South Terminal - as you enter the arrivals hall walk 20 mtrs towards right meet your driver by the barriers.
North Terminal –as you enter arrivals hall turn right walk 5 mtrs meet your driver.
17. Making a booking
If you wish to make a booking go to the “Make a Booking” page on the web site where you will find all the relevant information.
NO BOOKING IS COMPLETE UNTIL YOU RECEIVE A BOOKING CONFIRMATION VIA
E-MAIL FROM US.
18.P A`s Special Offer!
We offer a £10.00 Marks & Spencer Voucher to PA`s who book cars.
Offer applies to new clients only and the cost of the journey must be a minimum of £150.00 before any waiting time, car park or VAT charges are added (can include a return or multiple journeys amounting to £150.00 e.g. 3 x £50.00).
Vouchers will only be sent once the journeys are completed and payment has been taken or received by us.
If you have any questions or other requests regarding our M & S Voucher offer please don`t hesitate to E-Mail or call.
We always aim to reward customer Loyalty!
